Chris J Powell
Professional Info
Awards
I'm a Technical Sales Professional that has taken a break from the fast paced world of Sales and refocused on the most important part of Sales...Customer Service and Technical Support. I embed myself with the products and services that I represent gaining a deep understanding of both my customer and their needs.
That means that first and foremost I dive into the technical side of the product and services that I provide and make a prescriptive and diagnostic best fit for all of my customers. I focus on value first and being a part of the team both internally with my company and externally with my customers, EVERYDAY!
2013 Case Competition Finalist
2011 Presidents Club
2011 X Factor Award
2011 Case Competition Finalist
2009 Presidents Club
Skills
Work Experience
Technical Support Representative - Tier 2 - Transcom Worldwide
Sept 2020 - Present
3rd Party remote Technical Support for world's largest Technology Company with skills and experience supporting mobile, desktop and laptop hardware and software throughout the lifecycle of customer ownership.
Business Development Associate - Municipal World
July 2019 - March 2020
Consultative Sales
Public Speaking
IT Service Management
Business Relationship Management
Microsoft Office Products
HTML/PHP and SQL based Web Design
Digital Marketing
Linux
Social Media Management
Research
Open Source Advocate
Assisting Municipalities across Canada fill open job postings and RFPs/Tenders by timely and concise support of their existing infrastructure while leveraging the reputation of more than 128 years of published content that combines the history of municipal government with modern technology. Also support the Magazine Renewal team and manage the day to day shipping and receiving.
2010 - present
2010 - present
Supervisor - A&W Aylmer
November 2018 - July 2019
Part of Management Team for busy fast food restaurant with a staff of 20. Focused on increasing sales and supporting goals of the owner.
Customer Service Coordinator - VIP AutoPro
April 2015 - October 2018
Assisting Customers of a multi-location Automotive Repair company get the most out of their investment with regular maintenance and repairs to their vehicles. Also responsible for all Digital Marketing and Social Media Management.
Service Concierge - Vicimus
March 2014 - March 2015
Assisting Customers of a multi-dealership Automotive Group make the best decisions for taking care of regular maintenance and repairs of their vehicles using Web Based and AS/400 based tools.
Business Development Executive - SMT Learning
December 2013 - March 2014
In the role of Business Development Executive I am responsible for the building and administering of the Business Development functions and expanding the footprint of Sales and Service to clients in the Corporate Learning space.
Account Manager - Info-Tech Research Group
October 2008 - September 2013
As an Account Manager I focus on providing direct and indirect assistance to a diverse customer base from around the globe. Direct connections to Senior Level IT Professionals and Business Leaders in a capacity to assist with IT and HR Research and Advisory Services as well as identify and connect with a customer base for value added services.
Technical Support Representative - TeleTech Canada
January 2005 - October 2008
Full Time position assisting Consumer users of High Speed Internet Connectivity and advanced Technical Support Services as well as acting as a Technical Supervisor Escalation Team member that wasvery focused on not just the end result of task resolution but customer loyalty and support.
Education
Centennial College - Automotive Service Advisor
2018 - 2018
Level 1 Service Advisor Certification that focused on the practical insights of automotive estimating as well as communication and managerial skills.
Georgian College - Law & Security Administration
1993 - 1995
Graduated Dean's List Honours from 2 year Diploma Course that focused on both practical and academic standards within the fields of study that included: Psychology, Sociology, Criminal Justice, Forensics, Investigation, Use of Force and more